all packages will be shipped out within 2-5 business days with DHL. 

you will always be informed with a mail when your package is on its way.

every package has tracking number that you will get per mail as soon as your package was shipped out.

shipping can take a lot longer due to weather conditions or current local/international situations. here you can always check the current transit times for every country:

https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/internationaler-versand/paket-international/laufzeiten.html 

shipping

Deutschland = 1.50€ – 6.50€ 

shipping time: 1-3 business days

–

EU- countries = 2€ – 13.50€  

Belgium, Denmark, Estonia, Finland, France, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary

shipping time: 3-7 business days

–

non EU-countries = 2€ – 23.50€

Andorra, Australia, Canada, China (PR), Hong Kong, Iceland, Japan, South Korea, Liechtenstein, Malaysia, New Zealand, Norway, Puerto Rico (USA), Russian Federation, Switzerland, Serbia, Singapore, Taiwan , Thailand, Turkey, USA, Cyprus (northern part), Great Britain, Mexiko, Brazil, Colombia, Georgia, Albania, Belarus, Bosnia and Herzegovina

shipping time: 7-14 business days

Please let me know if your country is missing and I will add it to my shipping list! 🙂 ♡

FOR INTERNATIONAL CUSTOMERS:

Regulations for custom fees, taxes and import duties

Any custom fees, taxes or import duties must be payed by the package`s recipient. I have no control over the amount of custom fees as they are managed and vary by each country. According to the law, I will state the correct order value on the custom forms. 

Why does my package takes so long to arrive?

Due to different reasons like weather condition, the delivery time can be significantly longer, especially for international packages. How much longer it may/will take depends on the specific country the package was sent to. you can check the current transit times here: 

https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/internationaler-versand/paket-international/laufzeiten.html

What payment methods do you have?

At Whelsy you can pay with these 2 paying methods:

Paypal, Klarna

How can I cancel a order?

you can only cancel your order as long as your package was not sent out yet. To cancel an order, please contact me.

E-mail: whelsyy@gmail.com

Returns

I do not accept returns due to hygienic reasons and because of my nature as a small business. However, if something arrives broken or arrives damaged, I will accept returns and send you a new package with the products if there is a chance recreating the products you ordered. If not you of course will get a refund.