all packages will be shipped out within 2-5 business days with DHL. 

you will always be informed with a mail when your package is on its way.

every package has tracking number that you will get per mail as soon as your package was shipped out.

shipping can take a lot longer due to weather conditions or current local/international situations. here you can always check the current transit times for every country:

https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/internationaler-versand/paket-international/laufzeiten.html 

shipping

Deutschland = 2,70€ – 6€ 

shipping time: 1-3 business days

–

EU- countries = 10€ – 16€  

Belgium, Denmark, Estonia, Finland, France, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary

shipping time: 3-7 business days

–

non EU-countries = 16€ – 24€

Andorra, Australia, Canada, China (PR), Hong Kong, Iceland, Japan, South Korea, Liechtenstein, Malaysia, New Zealand, Norway, Puerto Rico (USA), Russian Federation, Switzerland, Serbia, Singapore, Taiwan , Thailand, Turkey, USA, Cyprus (northern part), Great Britain, Mexiko, Brazil, Colombia, Georgia, Albania, Belarus, Bosnia and Herzegovina

shipping time: 7-14 business days

Why does my package takes so long to arrive?

Due to COVID-19 the delivery time can be significantly longer, especially for international packages. How much longer it may/will take depends on the specific country the package was sent to. you can check the current transit times here: 

https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/internationaler-versand/paket-international/laufzeiten.html

What payment methods do you have?

At Whelsy you can pay with these 2 paying methods:

Paypal, Klarna

How can I cancel a order?

you can only cancel your order as long as your package was not sent out yet. To cancel an order, please contact me.

E-mail: whelsyy@gmail.com

Returns

I do not accept returns due to hygienic reasons and because of my nature as a small business. However, if something arrives broken and the fault is on my side, I will accept returns and send you a new package with the products if there is a chance recreating the products you ordered. If not you of course will get a refund.